FAQ

  1. What guarantees given on the quality of Gold 999.9 title?
    The ingots sold meet the standard London Good Delivery (LGD) and are produced from primary smelting and refining International LBMA associated. Each ingot is accompanied by a certificate of guarantee dell'Essayeur Fondeur (sworn assayer) of the refinery and is marked with a unique serial number.
  2. How can I divest the Gold bought?
    The customer may decide to divest one month after the signing of the Agreement. After these first 30 days, Metals European Tour will initiate a procedure of purchase, considering the price of gold according to the international market of the London fixing (www.goldfixing.com) in the eleventh day of deposit. From this assessment will be deducted 5% (five percent) of compensation and costs. Within five working days after the listing, Metals European Tour will pay the price agreed by bank transfer sent to the account specified by the customer. In the event that the purchase is not completed, the company will return the goods to the customer within five working days, charging him redelivery charges that will be appropriately documented
  3. What documents should I submit to Banco Europeo Srl Metals to buy?
    You will need to provide the data of an identity document valid and the tax code.
  4. How can I pay?
    By bank transfer to the following account Metals Banco Europeo Srl
  5. How shipments take place?
    The delivery service is guaranteed throughout the national territory, is via specialized carriers (CIT accredited by the banking system), who deliver directly to your home, at any branch of your bank deposit agreement or at stops.
  6. Quali are the sales channels of Metals European Tour?
    Banco Europeo Srl Metals, uses two channels: the "direct" (with availability of meetings by appointment at its headquarters), "and" distribution agreements "with the industry and in the best Jewellers
  7. How do I place an order?
    Fill in the order of Purchase with all your details and make payment.
  8. In case of problems during order entry who do I contact?
    Metals Banco Europeo Srl is at your disposal from Monday to Friday from 9.00 to 18.00, for clarification or assistance to purchase. You can contact her by phone at. 800164622
  9. I have the ability to track the status of my order?
    Yes, Metals European Tour will send you an e-mail at each step of your order status, a first email to taking charge of your purchase order at the same time, a second acceptance of the order upon receipt of payment and verification the quality of the data entered, and a third with the shipping information.
  10. What are the delivery times.
    Delivery is on average between 5 and 10 working days from order at most of Banco Europeo Srl Metals
  11. Che type of material buy?
    We buy any type of material that contains software such as gold bullion gold, gold coins of any nationality, plates in gold, containing dental gold, watches or pens in gold of any carat or form, gold is no longer in use. We also buy silver, platinum and palladium, but these must call us.
  12. Cosa happens if I send objects of different carat weight?
    Our laboratory proceed to determine the actual content of pure gold in the objects of a different caliber (title) received. We will notify you that we will recognize the net value for all of the jewels sent within a few days of receipt of goods to our office.
  13. How is considered the gold used?
    There 's "old gold", but only the pure gold contained in objects "used" after appropriate laboratory procedures (monitoring trademarks of law, chemical analysis) we establish the pure gold jewelry is present in the "used" and This way we can recognize the correct amount
  14. Il mark must be compulsorily reported on the material?
    All material, whether they display a mark with the title is not to bring him back, it will be carefully analyzed by our technicians to ensure both the maximum transparency about the real value of the material you send us.
  15. I can regain the material sent to you?
    For the law we have to hold the material sent for 10 days. Then there is the so-called "right of withdrawal" for which, within 10 days from the date of signing of the contract may request the return of the material (paying the shipping costs and the costs incurred for the development of products). As stated in the contract items may no longer be in the state in which they were delivered as the procedure of analysis may need to be cut or partial or total destruction of objects.
  16. That What is a "Metal Bank"?
    A "Metal Bank" is a company that has all the legal requirements to be considered among the "professional gold." Metals European Tour: was admitted to the operators FIU and his brand of production issued by Metric, in fact not only buys and sells precious metals but also has all the legal requirements for producing and selling investment gold bullion which and gold coins.